Terms of Use

1. Introduction

These terms and conditions of Service (“Terms”) contained herein on this webpage is a legal agreement between you (“you”, “User”) and Scrader Technology Limited doing business as Sendstack (“Sendstack” “we”, “our” or “us”). These Terms shall govern your access to and use of CRTL including but not limited to our delivery management software suite, APIs, CRTL platform, web https://control.sendstack.africa/, mobile app, and related offerings (collectively, the "Services/Platform"). Note that these Terms apply to you whether you are only visiting the website or have registered to be a user of the Services.

These Terms apply in full force and effect to your use of the Service and by using the Service, you expressly accept all terms and conditions contained herein in full and without limitation or qualification. We oblige you therefore to thoroughly read these Terms carefully before agreeing to be bound by them. You must not use the Service if you have any objection to any of these Terms.

2. Eligibility

By signing on to use the Service, you are warranting that you are not a person or business barred from receiving the Service under the laws of the applicable jurisdiction. You also undertake and agree to provide us with information that is accurate, and not to misrepresent your identity or your user information. You are only entitled to access and use the Services for lawful purposes.

3. Provision of Services

A. The Service

CRTL is a comprehensive delivery management platform provided by Sendstack, designed to streamline and optimize your logistics operations. CTRL aids businesses in enhancing their delivery operations through full-scale automation of logistics processes. It offers a complete software suite for delivery management, encompassing everything from the point of booking to delivery.

We provide value to our Users via the following approach:

  • Flexible Shipping Options: with CRTL, Users can choose to ship with their own pre-negotiated courier rates across different courier partners, or any of the multiple couriers integrated into CTRL. Users are also able to manage their shipments using their own drivers via a partner app.
  • Order management system: with CRTL, you can create, and track shipments across different shipping carriers from a single dashboard. You can also automate your workflows and integrate with various e-commerce platforms and ERP systems.
  • Tracking system:you can track any order with any courier and automate tracking information. CRTL allows you to also send notifications to your customers about the status of their orders via email and/or SMS. You may in addition create personalized tracking pages.
  • Analytics system:you can gain insightful data and reports on your shipping performance, costs, delivery times, and more. You can also use the data to optimize your shipping strategy and improve your business growth.
  • Shipping Application Programming Interface (API): Users can add end-to-end shipping functionalities to any of their platforms.
  • Seamless Carrier Access:you can access multiple carriers across Africa, calculate shipping rates, validate global addresses, and more.

B. Access to the Services

You shall be permitted to access the Services, avail our users only upon creating an Account (as defined below), and obtain registration on the Platform. Your ability to continue using the Platform, our Services is subject to your continued registration on the Platform. You will be required to enter your personal information including your full name, email address, phone number, business name, and business industry while registering on the Platform.

As part of registration, you may be required to undertake a verification process to verify your phone number and set up the Account. To enhance Account security, we employ various measures, such as the use of a username, password, access keys (App ID and App Secret tokens), and one-time password (OTP).

We shall have the right to display the information, feedback, ratings, reviews, etc. provided by you on the Platform. You agree and accept that as of the date of your registration on the Platform, the information provided by you is complete, accurate, and up-to-date. In the event of any change to such information, you shall be required to promptly inform us of the same, in writing, at least 7 (seven) days prior to the date on which such change shall take effect. You acknowledge and accept that we have not independently verified the information provided by you. We shall in no way be responsible or liable for the accuracy or completeness of any information provided by you. If you provide any information that is untrue, inaccurate, not current, or incomplete, or we have reasonable grounds to suspect that such information is untrue, inaccurate, not current, or incomplete, we reserve the right to suspend or terminate your Account (defined below) and refuse any and all current or future use of the Platform (or any portion thereof) at any time.

C. Integration

We shall deliver the collection of components for the integration of the Service to the User for the purpose of integrating the Service within the User’s service platform ("the Service Integration").

We shall, to the extent reasonably and necessarily required by the User, provide support and facilitation services to the User for the purpose of the Service Integration, including the provision of the technical specifications of the Service Integration and other information as may be necessary for the successful and prompt completion of the Service Integration ("the Service Integration Support").

You shall co-operate with us in any manner reasonably required by us in order for us to provide the Service Integration Support, including (i) the provision of relevant and reasonable information and data; (ii) making available suitably qualified personnel of the User; (iii) the provision of access to your service platform to our employees and contractors.

D. Maintenance Services

We will at our sole discretion provide such support and maintenance services necessarily required to ensure that the Service remains operational and functional ("Support and Maintenance Services").

We will not be held responsible for Support and Maintenance Services, whether wholly or in part, in cases where non-performance, degraded, or delayed performance of the Service is caused by factors other than those attributable to our fault.

4. License To Use Our Platforms

We grant you a non-assignable, non-exclusive, and revocable license to use the Service in the manner permitted by these Terms for the purpose of integrating shipping functionalities into your software platforms in connection with your business operations. This license grant includes all updates, upgrades, new versions, and replacement platforms for you to use in connection with our Services. The Services are protected by copyright, trademark, and other laws of both Nigeria and foreign countries. For emphasis, nothing in these Terms gives you a right to use our name or any of our trademarks, logos, domain names, and other distinctive brand features. All rights, title, and interest in and to the Services are and will remain our and/or licensors’ exclusive property. You also agree not to alter, re-design, reproduce, adapt, display, distribute, translate, disassemble, reverse engineer, or otherwise attempt to create any source code that is derived from our Service.

5. Payment Terms

With the exception of Users who opt for PAYG, the subscription fee must be paid monthly and in advance in accordance with the Terms.

With respect to our PAYG customers, we will send post-paid invoices based on the actual usage of our Services. These invoices will be generated monthly, with fees calculated and billed monthly in arrears. Additionally, a post-paid wallet option will be made available to the User.

We will issue an invoice to you as and when due through your registered email address. The invoice shall contain the due sum, covering all taxes and deductions, as well as the time frame within which the invoice should be settled. All payments to the Company shall only be made to the CTRL wallet or by bank transfer.

The invoiced fee must be paid within fifteen (15) days from the date of receipt of the invoice and where the invoice is not paid within the stated time, we shall be entitled to suspend the User’s account.

Any eligible refund due to the User will be exclusively processed through the User’s CTRL wallet and credited to its CTRL wallet in accordance with these Terms. Provided, however, that the User shall not be entitled to a refund of any processing fees incurred in the course of its transaction regardless of the outcome of the order.

The CTRL wallet is designed for the sole purpose of crediting refunds and processing payments within this Term. Accordingly, funds deposited into the CTRL wallet cannot be withdrawn as cash or transferred to other financial accounts.

6. Personal Security

You also agree to maintain the security of your details and account and promptly notify us if you discover or suspect that someone has accessed your account without your authorization. Your username and password are personal to you and may not be shared with any third parties. You are responsible for all activities that occur regarding your details or otherwise under your account.

Where you opt to integrate third-party applications with our Services, we shall be entitled to grant third-party application providers access to your data, as required for seamless functionality, and we shall not be liable for any exposure, modification, or deletion of your personal data resulting from such third-party application provider access.

7. Location

You acknowledge and agree that your geo-location information is required for you to avail of our Service. You acknowledge and hereby consent to the monitoring and tracking of your geolocation information. In addition, we may share your geo-location information on our internal software with delivery drivers and our operations team to update delivery statuses, manage the routes, and ensure a smooth experience.

8. Intellectual Property

Unless otherwise stated, we own the intellectual property rights and materials on our Platform. All text, formatting (including without limitation the arrangement of materials on our Platform and app and the graphics, animation, tools, commercials, music, video, articles, sound, copy, trade names, logos, and other materials and information on the Platform and app are subject to our intellectual property rights. Except as expressly stated herein, we do not grant you any right, licence, title, or interest to any of our intellectual property rights that you may or may not have access to.

This content may not be copied, reverse engineered, decompiled, disassembled, modified or reposted to other Platforms. Except as expressly stated herein, nothing on our Platform should be construed as granting by implication or otherwise, any license or right to use any trademark displayed on our Services without our written permission or that of such third party that may own the trademark. You agree to take such actions including executing all documents that may be needed to further affirm our intellectual property rights.

9. Warranty Disclaimer

WE TRY TO KEEP OUR SERVICES AVAILABLE AT ALL TIMES, BUG-FREE AND SAFE, HOWEVER, YOU USE IT AT YOUR OWN RISK. WE PROVIDE THE SERVICE AND THE CONTENT “AS IS” WITH NO WARRANTY, EXPRESS OR IMPLIED, OF ANY KIND (INCLUDING ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AVAILABILITY, SECURITY, TITLE, AND NON-INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS). WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, WE MAKE NO WARRANTY THAT OUR SERVICES WILL MEET YOUR REQUIREMENTS OR IN RELATION TO OUR ABILITY TO INTEGRATE THE SERVICE INTO YOUR SERVICE PLATFORM OR THAT THE SERVICE WILL BE 100% FRAUD OR FAIL PROOF, REMAIN FREE FROM ANY INTERRUPTION, BUGS, INACCURACIES, AND ERROR FREE. YOUR USE OF OUR SERVICES IS AT YOUR OWN RISK AND YOU ALONE WILL BE RESPONSIBLE FOR ANY DAMAGE THAT RESULTS IN THE LOSS OF DATA OR DAMAGE TO YOUR COMPUTER SYSTEM. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN OBTAINED BY YOU FROM OUR WEBSITE, PLATFORM, OR OUR SERVICES WILL CREATE ANY WARRANTY OR CONDITION NOT EXPRESSLY STATED. WE WARRANT THAT WE SHALL USE OUR BEST ENDEAVOURS TO ENSURE THAT THE SERVICE OPERATES OPTIMALLY AT ALL TIMES IN ACCORDANCE WITH THE BEST INDUSTRY STANDARD.

10. Limitation and Liability

UNDER NO CIRCUMSTANCE SHALL WE BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL PUNITIVE, CONSEQUENTIAL, SPECIAL, OR EXEMPLARY DAMAGES, INCLUDING DAMAGES RESULTING FROM REVENUE LOSS, PROFIT LOSS, USE, DATA, GOODWILL, BUSINESS INTERRUPTION OR ANY OTHER INTANGIBLE LOSSES (WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH) ARISING OUT OF THE SERVICE(INCLUDING, WITHOUT LIMITATION TO INABILITY TO USE, OR ARISING FROM THE RESULT OF USE OF OUR SERVICE) WHETHER SUCH DAMAGES ARE BASED ON WARRANTY, TORT, CONTRACT, STATUTE OR ANY OTHER LEGAL THEORY. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR LIMITATIONS ON THE SCOPE AND DURATION OF SUCH WARRANTIES, SO THE ABOVE DISCLAIMERS MAY NOT APPLY TO YOU IN THEIR ENTIRETY BUT SHALL APPLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

11. Indemnification

You hereby indemnify us and undertake to keep us, our staff, and affiliates indemnified against any losses, damages, costs, liabilities, and expenses (including without limitation to reasonable legal fees and expenses) arising out of any breach by you of any provision of these Terms of Use or arising out of any claim that you have breached any provision of these Terms of Use. You hereby undertake to indemnify and hold us harmless from and against any claim, suit, or proceeding brought against us arising from or in connection with violations of Intellectual Property or other rights of third parties in relation to your use of the Service.

12. Data Privacy: Security & Compliance

A. Data Collection & Privacy

We shall utilize the personal data provided by you to verify your identity, facilitate access to the CTRL platform, establish and maintain your account, furnish login credentials, and ensure the security of your account.

As part of our commitment to delivering a high-quality service, we monitor your usage of the Service to make ongoing improvements. You agree that we may collect your personal data to enhance the Service functionality, ensure the security of our platform, prevent illegal activities, address issues, set rates, send news and updates, verify user details with other companies, promote the Service offerings, and comply with legal requirements. Your feedback and comments may also be utilized for marketing purposes, allowing us to enhance the user experience.

You acknowledge that your personal data shall be stored on our cloud-based servers. Accordingly, by the supply of your personal data, you consent to its transfer and storage on our cloud-based servers.

We shall not during the account creation of the User collect diverse information including technical specifics, and device location of the User without the written consent of the User, such consent not to be unreasonably delayed, withheld, or denied.

We value your privacy and make every effort to safeguard your data. However, in specific cases, we may need to share your data for legal or security reasons, to ensure the integrity and legality of our Services. Rest assured that such sharing is carried out with the utmost care and in strict accordance with our Privacy Policy and relevant legal regulations.

B. User Ratings & Comments

The User agrees that we may display the user ID, ratings, and comments about the Service to other users, in accordance with the preferences of the User, without requiring the User’s consent.

By contributing comments about our website and interaction with our Service, you consent to the possibility of us utilizing such contributions for marketing purposes.

C. Third Party Connections

We shall where the User opts to integrate third-party applications with our Services, be entitled to grant third-party application providers access to the User’s data, as required for seamless functionality, and shall not be liable for any exposure, modification, or deletion of the User's personal data resulting from such third-party application provider access.

D. Security Measures

We are committed to safeguarding your personal data through robust security measures such as encryption and access controls.

13. White Labeling and Custom Solutions

The User grants us permission to incorporate our branding where we create a white-label rider app or tracking page on behalf of the User. Provided however that we shall retain exclusive ownership of the app.

You acknowledge that the timelines for custom solutions and requests, such as custom reports and tracking packages, vary and shall depend on mutual agreement between you and us.

14. Force Majeure

Under no circumstances shall we be held liable for any delay or failure or disruption of the Service delivered through our Platform resulting directly or indirectly from acts of nature, forces, or causes beyond our reasonable control, including without limitation, Internet failures, computer, telecommunications or any other equipment failures, electrical power failures, strikes, labor disputes, riots, insurrections, civil disturbances, shortages of labor or materials, fires, flood, storms, explosions, acts of God, war, governmental actions, orders of domestic or foreign courts or tribunals or non-performance of third parties.

15. Breaches of These Terms notices

Without prejudice to other rights accruable to us under these Terms, any breach of these Terms will warrant our institution of such measures that we deem appropriate to deal with the breach, which may include but shall not be limited to suspending or prohibiting your access to and/or use of our Services, blocking computers using your IP address from accessing our Platform, contacting your internet service provider to request that they block your access to our Platform and/or bringing court proceedings against you.

16. Updates, Modifications and Amendments

We reserve the sole right to update, modify, change, or revise these Terms from time to time. The changes will not be retroactive, and the most current version of the Terms will always be on this page and will continue to govern our relationship with you. We advise that you check this page often, referring to the date of the last modification on the page. We will also try to notify you of any material changes which could be done via the email associated with your Account or Service notification. By continuing to use the Service after the changes become effective, you agree to be bound by the revised Terms.

17. Notices Governing Law and Dispute Resolution

All legal notices or demands to or upon us shall be made in writing and sent to us personally, by courier, certified mail, to our registered address on our website, and our contact e-mail in the “Get in Touch” clause below. All legal notices or demands to or upon a User shall be effective if either delivered personally, sent by courier, certified mail, or email to the last-known correspondence, fax, or email address provided by the User. You agree that all agreements, notices, demands, disclosures, and other communications that we send to you electronically satisfy the legal requirement that such communication should be in writing.

18. Governing Law and Dispute Resolution

These Terms of Use shall be interpreted and governed by the laws currently in force in Nigeria. We shall try to settle all disputes amicably. Any dispute arising out of these Terms which cannot be settled, by mutual agreement/negotiation within 1 (one) month shall be referred to the exclusive jurisdiction of a Court of competent jurisdiction in Nigeria.

19. Get in Touch

If you have any complaints, feedback, and/or questions about us, the Service, and/or these Terms, you may contact us at info@sendstack.africa

20. Effective Date

This Terms of Use and Service is effective this 10th day of Apr 2025.